Customer Service Representative

Job Description: Provide a smiling voice through all communication mediums while accurately entering incoming calls for service and mediating customer request.

Duties:

• Answer incoming phone calls, emails, chats and messages distributing to appropriate staff.
• Enter all service calls placed VIA phone, email, chat or message.
• Provide status updates to customers
• Conduct quality assurance surveys
• Assist in providing the best in class service to our customers

Requirements:

• Excellent typing skills 30+ WPM
• Working knowledge of Google Workspace Apps
• Working knowledge of Microsoft Office Apps
• Ability to communicate via phone and email with customers
• Solid math skills
• Works well under pressure
• Organized and detail oriented

Benefits

• Competitive Salary based on experience.
• Paid in-house training.
• Insurance (Health, dental, vision, life, short and long-term disability).
• Paid holidays.
• Paid life insurance.
• Vacation days.
• 401k and profit-sharing benefits.
• Training Reimbursement Program for Continuing Education.
• Company Provided Vehicle.
• Work/life balance.
• Opportunity for advancement.

About Us

Coker Service is a family-owned and operated Commercial Foodservice Equipment repair company. We specialize in providing electrical, mechanical, and refrigeration services, maintenance services, new installations, and preventative maintenance to all our customers in grocery stores, hospitals, restaurants, and anywhere food is prepared and or served. CSI is a growing organization looking to further build upon our reputation as a leader in the Commercial Kitchen Equipment Industry.