SMS Terms & Conditions

Effective Date: September 15, 2026

These SMS Terms & Conditions (“SMS Terms”) govern text message communications sent by or on behalf of Coker Service, Inc. (“Coker Service,” “we,” “us,” or “our”).

By opting in to receive text messages from Coker Service, you agree to these SMS Terms.

1. Coker Service SMS Program

Coker Service uses SMS and MMS text messaging to communicate with customers, prospective customers, vendors, and other individuals regarding our commercial food equipment service, repair, maintenance, parts, equipment, and related business activities.

Messages may be sent using Coker Service business telephone numbers, including numbers operated through Voice over Internet Protocol (“VoIP”), cloud-based telephone systems, and other business communications platforms.

2. Types of Messages You May Receive

Depending upon your relationship and interactions with Coker Service, text messages may include:

Service appointment confirmations
Technician dispatch notifications
Technician arrival or estimated arrival information
Scheduling and rescheduling communications
Service call and work order updates
Questions concerning equipment or service requests
Repair status updates
Parts availability and ordering information
Estimate and quote notifications
Customer service communications
Billing or account-related communications
Follow-up communications regarding completed service
Other communications directly related to products or services you have requested from Coker Service

Coker Service may offer additional text messaging programs in the future. Any additional consent requirements applicable to those programs will be presented when you enroll.

3. Consent to Receive Text Messages

You may opt in to receive text messages from Coker Service through methods we make available, which may include website forms, service request forms, account forms, written agreements, verbal consent, or other methods that clearly disclose that you are agreeing to receive text messages.

By providing your mobile telephone number and affirmatively consenting to receive text messages, you authorize Coker Service to send SMS or MMS messages to the telephone number you provided.

Your consent applies to communications from Coker Service for the purposes disclosed when your consent is obtained.

Consent to receive SMS or MMS messages is not a condition of purchasing any goods or services from Coker Service.

You represent that you are the subscriber or customary user of the telephone number you provide or that you are otherwise authorized to consent to receive messages at that number.

If your mobile telephone number changes or is reassigned, you agree to notify Coker Service or opt out before discontinuing use of that number.

4. Message Frequency

Message frequency varies.

The number and frequency of messages you receive will depend upon your interactions with Coker Service, including the number of service calls, appointments, work orders, parts orders, estimates, or other matters associated with your account.

Some service events may result in multiple messages as a service call progresses through scheduling, dispatch, technician arrival, repair, parts ordering, completion, and follow-up.

5. Message and Data Rates

Message and data rates may apply.

Coker Service does not charge a separate fee for participating in our SMS messaging program; however, your wireless carrier may charge you for sending or receiving SMS or MMS messages according to your wireless service plan.

Contact your wireless carrier if you have questions regarding your messaging or data plan.

6. How to Opt Out

You may opt out of Coker Service text messages at any time by replying STOP to a text message from Coker Service.

We will process your request and may send you one final text message confirming that you have been unsubscribed.

After your opt-out request has been processed, you will no longer receive text messages covered by that messaging program unless you subsequently provide consent to receive them again.

Coker Service will also make reasonable efforts to honor opt-out requests communicated through other reasonable means.

If you have multiple Coker Service messaging conversations or have consented to separate messaging programs, additional action may be necessary to opt out of each program.

7. Getting Help

For assistance with Coker Service text messaging, reply HELP to a Coker Service text message.

You may also contact Coker Service directly through our website:

www.cokerservice.com

Our staff can assist with questions concerning service-related communications or your SMS preferences.

8. Privacy

Coker Service respects the privacy of your mobile information.

Mobile phone numbers, SMS opt-in information, and SMS consent information will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for their marketing or promotional purposes.

Information may be provided to telecommunications providers, VoIP providers, SMS providers, information technology providers, and other service providers when reasonably necessary for those providers to operate our communications systems and provide services on our behalf.

Those disclosures do not authorize such providers to use your mobile information or SMS consent for their own marketing or promotional purposes.

Additional information regarding how Coker Service collects, uses, and protects personal information is available in the Coker Service Privacy Policy available at:

www.cokerservice.com/privacy-policy

9. Supported Carriers and Message Delivery

SMS and MMS services depend upon participating wireless carriers, telecommunications networks, internet connectivity, and third-party communications providers.

Message delivery is therefore not guaranteed and may be affected by circumstances outside Coker Service’s control.

Carriers are not liable for any delayed or undelivered messages.

Coker Service is not responsible for delays or failures caused by wireless carriers, telecommunications providers, network outages, device compatibility, incorrect telephone numbers, or other circumstances outside our reasonable control.

10. Changes to the SMS Program

Coker Service may modify, suspend, or discontinue all or part of its SMS messaging program at any time.

We may also update these SMS Terms periodically to reflect changes in our messaging practices, technology, services, or applicable requirements.

Updates will be posted on this page with a revised effective date.

11. Contact Information

Questions regarding Coker Service’s SMS messaging program may be directed to:

Coker Service, Inc.
150 E. North Avenue
Villa Park, IL 60181
United States

Website: www.cokerservice.com

For SMS assistance, reply HELP to a Coker Service text message.

To discontinue SMS messages, reply STOP.